According to recent findings by Consumer Reports Apple's technical support is much more likely to solve users' problems than rival computer makers' help desks.In Consumer Reports’ annual reliability survey for the June 2008 issue 80 percent of the users that contacted Apple’s technical support reported that they had their computer problem solved. The industry average last year was 60 percent.
The survey, which polled subscribers on their experiences with technical support from September 2006 to January 2008, represented more than 10,000 desktop and laptop machines.
Apple led its rivals in both the laptop and desktop categories with reader scores of 83 and 81 percent. For laptop support, Lenovo finished second with a score of 66, followed by Dell (60), Toshiba (55), and Gateway (54); Sony (51) and HP (48) finished sixth and seventh, respectively. Lenovo finished second with a score of 66, followed by Dell (60), Toshiba (55), and Gateway (54); Sony (51) and HP (48) finished sixth and seventh, respectively.
For more on the survey check out these two great articles:
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