Dell Offers Best Buy Customers More Tech Support Options

Dell customers purchasing their computers or peripherals from Best Buy retail locations now have the option of obtaining support from either Best Buy’s Geek Squad or Dell’s Technical Support.

According to the Direct2Dell Blog, Best Buy customers were often hit with some confusion and nagging questions as to who to get their technical support from. Both customers and members of Dell's Techs team and Best Buy’s Geek Squad members were often confused over which company was to provide the limited hardware warranty and tech support on these systems. Making it confusing for customers who weren't sure if they should take their PCs or laptops back to their local Best Buy or if they should be contacting Dell for support.

Customers that purchase Dell systems or monitors at Best Buy can get limited hardware warranty support from either Best Buy’s Geek Squad or Dell’s Technical Support. If it’s easier for you to contact Dell via telephone, email or online chat, then that’s the option for you. If you prefer to take your system into a store and have a Geek Squad Agent work on it then you can get support that way as well. You can even switch between Dell and Geek Squad as your needs change.

Here are the details for which source you'll need to contact for your support options:

Best Buy:

• Tech Support (based on Dell's Limited Hardware Warranty)
• Payment Issues
• Returns
  
• Wrong / Damaged Parts

Dell:

• Tech Support (based on Dell's Limited Hardware Warranty)
• Missing Parts
• Reinstallation Media

System returns will only be handled by Best Buy and can only be returned according to their return policy, you do not need to contact Dell for returns. Normal Dell limited hardware warranty limitations such as data recovery, advanced software support, accidental damage, and out of warranty still apply. For more details, go to http://www.Dell.com/warranty.

If you purchase a Dell system from Best Buy you'll want to register your system with Dell as soon as possible to make sure there are no delays in the event you need to contact Dell support teams.

• Go to the Internet and visit Dell’s Product Registration website at http://www.Dell.com/register
• Select the language, country, and retailer from where you purchased and fill out the online form.
• Once the form is complete, click Submit.