Users Continue To Open Spam Despite Warnings

According to a recent research study by MAAWG (Messaging Anti-Abuse Working Group) tens of millions of people continue to open, read, forward or respond to spam. This despite the fact that they are aware of how bots and viruses spread through risky email behavior.

In the new survey (found here), more than half of the users said they had opened spam, clicked on a link in spam, opened a spam attachment, replied or forwarded it – activities that leave consumers susceptible to fraud, phishing, identity theft and infection. While most consumers said they were aware of the existence of bots, only one-third believed they were vulnerable to an infection.

"Consumers need to understand they are not powerless bystanders. They can play a key role in standing up to spammers by not engaging and just marking their emails as junk," said Michael O'Reirdan, MAAWG chairman.

"When consumers respond to spam or click on links in junk mail, they often set themselves up for fraud or to have their computers compromised by criminals who use them to deliver more spam, spread viruses and launch cyber attacks," O'Reirdan said.

The research findings on awareness of bots, email security practices, and attitudes toward controlling spam were generally consistent with the first MAAWG consumer survey in 2009 covering North America. The new 2010 survey was expanded to cover Western Europe and looks at consumers' attitudes in Canada, France, Germany, Spain, the United Kingdom and the United States.

It Won't Happen to Me Syndrome

Less than half of the consumers surveyed saw themselves as the entity who should be most responsible for stopping the spread of viruses. Yet, only 36% of consumers believe they might get a virus and 46% of those who opened spam did so intentionally.

This is a problem because spam is one of the most common vehicles for spreading bots and viruses. The malware is often unknowingly installed on users' computers when they open an attachment in a junk email or click on a link that takes them to a poisoned Web site, according to O'Reirdan.

Younger consumers tend to consider themselves more security savvy, possibly from having grown up with the Internet, yet they also take more risks. Among the survey's key findings:

• Almost half of those who opened spam did so intentionally. Many wanted to unsubscribe or complain to the sender (25%), to see what would happen (18%) or were interested in the product (15%).
• Overall, 11% of consumers have clicked on a link in spam, 8% have opened attachments, 4% have forwarded it and 4% have replied to spam.
• On average, 44% of users consider themselves "somewhat experienced" with email security. In Germany, 33% of users see themselves as "expert" or "very experienced," followed by around 20% in Spain, the U.K. and the U.S.A., 16% in Canada and just 8% in France.
• Men and email users under 35 years, the same demographic groups who tend to consider themselves more experienced with email security, are more likely to open or click on links or forward spam. Among email users under 35 years, 50% report having opened spam compared to 38% of those over 35. Younger users also were more likely to have clicked on a link in spam (13%) compared to less than 10% of older consumers.
• Consumers are most likely to hold their Internet or email service provider most responsible for stopping viruses and malware. Only 48% see themselves as most responsible, though in France this falls to 30% and 37% in Spain.
• Yet in terms of anti-virus effectiveness, consumers ranked themselves ahead of all others, except for anti-virus vendors: 56% of consumers rated their own ability to stop malware and 67% rated that of anti-virus vendors' as very or fairly good.  Government agencies, consumer advocacy agencies and social networking sites were among those rated most poorly.

The survey was conducted online between January 8 and 21, 2010 among over a thousand email users in the United States and over 500 email users in each of the other five countries. Participants were general consumers responsible for managing the security for their personal email address.

Both the survey's key findings and the full report are available at the MAAWG Web site, www.MAAWG.org. The 2010 research was conducted by Ipsos Public Affairs, and the full report includes country comparisons for many of the questions along with detailed charts.

My thoughts

Honestly this doesn't surprise me much, not when you consider the billions of dollars that are being made each and every year off the same old tried and true spam tactics. What did surprise me was the shear volume of people that said they opened and forwarded the spam knowingly. I mean its one thing to want to check it our for yourself but its another to forward it on to an unsuspecting friend who then thinks its coming from a credible source.

Think people, think! Your action not only affect you but others around you. That suspicious email you might be reading just for the hell of it might be the one that not only steals your identity but that of a friend or relative or worse causes millions of dollars of information to be stolen from your company. Please practice safer internet habits!

Source: MAAWG